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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joseph Mariani

April 20, 2026

5  out of  5
rating by Joseph Mariani
"Super helpful, very fast and efficient and they were able to answer all of my questions almost immedaitly."
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Mick Rinehart

April 20, 2026

5  out of  5
rating by Mick Rinehart
"Lori is always helpful and quick to reply. They do a terrific job!"
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Michael Vail

April 14, 2026

5  out of  5
rating by Michael Vail
"Lori has gone above and beyond to provide us with outstanding customer service. We are 50+ years State Farm customers. Heath's staff have been great. This is why internet insurance companies just don't work. Nothing better than a good local agent."
We responded:
"Thank you for the 5-star review and for being State Farm customers for over 50 years—what an honor. We’re so glad Lori was able to go above and beyond for you, and we truly appreciate your kind words about Heath’s team. We agree: having a local agency you can call and count on makes all the difference. We’re grateful for your trust and are always here when you need us. "
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Tonya Williams

April 14, 2026

5  out of  5
rating by Tonya Williams
"Heath and his team are great to work with! I love that I can call and talk to Lori about my policies. She always answers my questions and makes sure I understand. Highly recommend!"
We responded:
"Thank you so much for the 5-star review and for recommending us! We’re glad to hear our team has been great to work with, and that Lori has been able to answer your questions and make everything easy to understand. We truly appreciate your trust and are always here whenever you need anything."
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Shawn White

April 8, 2026

5  out of  5
rating by Shawn White
"Always very competent and friendly at her job."
We responded:
"Thank you for the fantastic review, Shawn! We are always here to help with your insurance needs here in Cedar Rapids."
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Matthew Prentice

March 31, 2026

5  out of  5
rating by Matthew Prentice
"I was reminded to leave a review that dosent mean that the 5 stars I left weren't deserved. Infact I would leave 6 or 7 had it been possible and if I had remembered to in the first place good service good communication and good business practices have been my experience from the boss to his associates even in the face of my poorly writen emails and panicked phone calls I received the help l needed"
We responded:
"Hello Matthew, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. We look forward to seeing you again soon."
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Amy Lynn Beason

March 30, 2026

5  out of  5
rating by Amy Lynn Beason
"Heath and his staff are so quick to provide clear answers for my questions."
We responded:
"Thank you so much for the 5-star review! We really appreciate your nice comments and that we're always able to provide answers to your questions. We’re grateful for your business and look forward to working with you in the future."
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Sarah Fina

March 30, 2026

5  out of  5
rating by Sarah Fina
"Very friendly, understaninding and meet all my needs."
We responded:
"Thanks so much for the 5-star review! We really appreciate your kind words and to know that our team makes sure all your needs are met. We’re grateful for your support and look forward to helping you again!"
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Dylan M

March 26, 2026

5  out of  5
rating by Dylan M
"My pervious Insurance agent took 2 weeks to respond to my emails, calls and voicemails. I called, Elijah picked up and helped me right away with a new policy and awnsered every question I had! Great service and very personalsble!"
We responded:
"Thank you so much for the 5-star review! We’re sorry you dealt with such slow responses before, but we’re really glad you called us. Elijah will be grateful to hear your kind words—providing prompt, personable service and making sure all your questions are answered is exactly what we strive for. Thanks again for choosing our office, and please reach out anytime we can help."
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Jessie Peterman

March 26, 2026

5  out of  5
rating by Jessie Peterman
"We have been with Heath’s office for many years! Customer service is excellent, with everyone being on top of what we need to do! We had an auto claim this past year and it was a smooth process with an excellent outcome! We are grateful to have a caring and professional team on our side!"
We responded:
"Thank you so much for the 5-star review and for being with our office for so many years. We truly appreciate your trust. We’re glad to hear our team has been able to stay on top of your needs. We’re grateful to have you as part of our office family and are always here whenever you need us. Thanks again Jessica."
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Cleo Close

March 13, 2026

5  out of  5
rating by Cleo Close
"Elijah was very kind and he explained everything to me in a way for me to understand. I was taken good care of even when Elijah wasn’t in. Thankyou for the great customer service. I refer everybody to you guys"
We responded:
"Thank you so much for the 5-star review and for trusting us with your insurance! We're glad Elijah could explain everything in a way that made sense, and we appreciate you mentioning that our team took good care of you while Elijah was out. Thanks again for the referrals and your support. We’re always here if you need anything!"
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Cynthia Beltz

March 12, 2026

5  out of  5
rating by Cynthia Beltz
"Elijah Miller went above and beyond to help me lower my monthly insurance and explain everything in such great detail. He was so helpful and helped me get switched over when another company was not being truthful. Cannot recommend him enough. He is so amazing to work with!!!"
We responded:
"Thank you so much for the 5-star review and for trusting the Heath Kilpatrick Agency with your insurance! We're glad Elijah could help lower your monthly payment and walk you through everything clearly. Switching companies can be stressful, so we're happy we were able to get you taken care of and on a plan you feel good about. We truly appreciate the recommendation—please don’t hesitate to reach out anytime you have questions or need a review of your coverage."
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Cole Carlson

March 11, 2026

5  out of  5
rating by Cole Carlson
"Elijah was great to work with! Saved me a ton of money on my coverage."
We responded:
"Hi Cole, Thank you for taking the time to share your experience. It's feedback like yours that reminds us why we do what we do. We'll be sure to share your experience with the rest of our team members as inspiration! See you soon!"
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Cherie Edilson

March 11, 2026

5  out of  5
rating by Cherie Edilson
"We have worked with Heath and his team for over 10 years for both personal and business insurance needs. We're very happy with the experience overall and the team's responsiveness. We feel very supported and taken care of."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Jazzmin Wyatt

February 13, 2026

5  out of  5
rating by Jazzmin Wyatt
"Heath is always helpful and responsive when I reach out with questions or requests. I always have a great experience and feel taken care of."
We responded:
"Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you consistently have a great experience with us. Your satisfaction means a lot to our team, and we're always here to support you whenever you need. Looking forward to continuing to take care of you!"
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Rick Mason

February 9, 2026

5  out of  5
rating by Rick Mason
"A little more than a year ago I contacted Heath’s agency after recovering from the shock of my homeowner premium increasing by more than 75% in one year. I worked with Mason from Heath’s office to move my home, auto and umbrella insurance to State Farm. Mason made the transition very simple and easy. His insurance knowledge is Impressive and his customer service skills are outstanding."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Mason was able to make the transition to State Farm smooth and straightforward for you. Providing knowledgeable advice and outstanding customer service is what we strive for every day, and your feedback truly means a lot to our team. Please don’t hesitate to reach out if you need anything in the future—we’re always here to help!"
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Todd Brown

February 5, 2026

5  out of  5
rating by Todd Brown
"Heath and Mason have been great!"
We responded:
"Thank you so much for the 5-stars, Todd! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Heath Kilpatrick’s Team anytime."
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Jennifer Maus

January 22, 2026

5  out of  5
rating by Jennifer Maus
"I have been dealing with Heath and his team for over 5 years and they are wonderful to work with!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you've had a wonderful experience with us here on State Farm Agent Heath Kilpatrick’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! "
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Kathy Battiste

January 22, 2026

5  out of  5
rating by Kathy Battiste
"Heath has been a great agent for our family's insurance needs. He is very attentive to how our family is growing and proactively looks to determine what coverage or assistance we will need! I enjoy our in-person appointments because it feels more like catching up with an old friend than consulting with an insurance agent. Please visit their branch and get to know Heath; it is well worth the time and investment! I'm glad to be covered by State Farm."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us to know that you had such a wonderful experience with us here on State Farm Agent Heath Kilpatrick’s Team. Thank you so much for the 5-stars, Kathy! We really appreciate your feedback and are always here to help with any insurance needs you have. "
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Ryan Gaines

January 19, 2026

5  out of  5
rating by Ryan Gaines
"Lori has been great to work with. Responsive to any questions or concerns we have and always takes the time to take care of our insurance needs!"
We responded:
"Thank you so much for your kind words and 5-star review! We're thrilled to hear that Lori has been so responsive and attentive to your insurance needs. Providing excellent service is our top priority, and your feedback means a lot to us. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing us!"
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Megan McDonough

January 13, 2026

5  out of  5
rating by Megan McDonough
"Heath and Staff (especially Lori) have been so helpful in our years with them. They are so quick to help with quotes and changes, I know I never have to worry if I'm covered- because they have already taken care of it!"
We responded:
"Thank you so much for your kind words and continued trust over the years! We're thrilled to hear that Lori, and the entire team have been able to provide you with quick, reliable support. It means a lot to us to know you feel confident and well-covered—taking care of you is what we strive for every day. We truly appreciate your loyalty and look forward to serving you for many more years to come! "
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Tammy Brokaw

December 18, 2025

5  out of  5
rating by Tammy Brokaw
"Heath and Lori are amazing! Lori is always quick to respond to all my questions and policy changes. We have mulitple cars and homeowner insurance with them. They recently walked us through our first claim where our car was totaled. My mom has been with them for many years and referred us then we referred our son and his wife. They're the best!!"
We responded:
"Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with Heath and Lori. We are glad that we could support you through your first claim process. Your family's trust and referrals mean the world to us. We look forward to continuing to provide excellent service for all your insurance needs. Thank you for being a valued part of our State Farm family!"
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Kerry Rivera

December 2, 2025

5  out of  5
rating by Kerry Rivera
"Heath has been my insurance agent for many years. He has always been pleasant to work with. He and his team are always available to answer my questions and respond promptly to my requests."
We responded:
"Thank you so much for your kind words and continued trust over the years! We're delighted to hear that Heath and our team have been able to provide you with prompt and pleasant service. Your satisfaction means a lot to us, and we're always here to assist you whenever you need. Looking forward to serving you for many more years to come!"
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Gary Nelson

November 18, 2025

5  out of  5
rating by Gary Nelson
"I have been working with Heath and Lori since 2006. They have been very helpful and responsive in providing me with the necessary coverages at very reasonable prices. thank you"
We responded:
"Thank you so much for your kind words and for being a valued client for the last 20 years! It’s been our pleasure to work with you and we truly appreciate your trust in us to provide the coverage you need."
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Jean Thomas

November 13, 2025

5  out of  5
rating by Jean Thomas
"We've worked with Heath, Lori and the team for many years and they are always responsive and helpful!"
We responded:
"Thank you so much for your kind words and continued support Jean! It's truly a pleasure working with you and your family, and we look forward to many more years of partnership!"