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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tiffany Farmer

July 7, 2026

5  out of  5
rating by Tiffany Farmer
"Such wonderful people to work with. They are always trying to find ways to save me money. Thank you for such amazing customer service!!"
We responded:
"Thank you so much for the 5-star review and kind words! We truly appreciate the opportunity to work with you, and we’re glad to hear our team has been able to help you find ways to save while providing great service. If you ever need anything—or if your needs change—please don’t hesitate to reach out. Thanks again!"
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Gary Nelson

July 6, 2026

5  out of  5
rating by Gary Nelson
"I have been working with Heath and Lori since 2006. They have been very helpful and responsive in providing me with the necessary coverages at very reasonable prices. thank you"
We responded:
"Thank you so much for your kind words and for being a valued client for the last 20 years! It’s been our pleasure to work with you and we truly appreciate your trust in us to provide the coverage you need."
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jill okken

July 3, 2026

5  out of  5
rating by jill okken
"They make things so easy! Within minutes I have insured a new car we bought and have added our daughter to our coverage as well. It was refreshing how easy and efficient it was. Thank you!!"
We responded:
"Thank you so much for the 5-star review! We’re thrilled to hear how quick and easy the process was to insure your new car and add your daughter to your coverage. Making things simple and efficient for you is exactly what we aim for. We truly appreciate your trust—thank you again, and please reach out anytime we can help!"
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Matthew Prentice

July 3, 2026

5  out of  5
rating by Matthew Prentice
"I was reminded to leave a review that dosent mean that the 5 stars I left weren't deserved. Infact I would leave 6 or 7 had it been possible and if I had remembered to in the first place good service good communication and good business practices have been my experience from the boss to his associates even in the face of my poorly writen emails and panicked phone calls I received the help l needed"
We responded:
"Hello Matthew, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. We look forward to seeing you again soon."
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Trevor Hoffman

July 2, 2026

5  out of  5
rating by Trevor Hoffman
"I've had a great experience working with Lori at State Farm. She is always very responsive, knowledgeable, and willing to take the time to answer questions and explain coverage options clearly. Whenever I've needed assistance, Lori has been quick to respond and has made the entire insurance process easy and stress-free. Her professionalism and customer service are outstanding. I highly recommend Lori to anyone looking for an insurance agent who truly cares about her clients and provides excellent support.
Thanks, Lori, for all your help!"
We responded:
"Thank you so much for the 5-star review and for taking the time to share such thoughtful feedback. I’m really glad to hear you’ve had a great experience and that Lori has been able to make the insurance process easy and stress-free. I truly appreciate your recommendation and we're grateful for the opportunity to work with you—please don’t hesitate to reach out anytime you need anything!"
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jeri colucy

June 30, 2026

5  out of  5
rating by jeri colucy
"Nicole Egloff made arranging our homeowners insurance for our new Iowa home an incredibly smooth experience. Since we were handling everything long-distance, responsiveness and communication were especially important—and Nicole exceeded every expectation.

She was consistently professional, knowledgeable, and remarkably timely in answering our questions and making sure everything was completed when we needed it. Moving to another state can be stressful, but Nicole made the insurance process feel effortless.

The entire agency has been top-notch, and the outstanding customer service we received has made us even more excited about our move to Iowa. If this is the level of care they provide, we know we're in great hands. Thank you, Nicole, for making this part of our transition so easy!"
We responded:
"Thank you so much for the 5-star review and for sharing such thoughtful feedback. We’re thrilled to hear Nicole made arranging your homeowners insurance for your new Iowa home so smooth—especially while coordinating everything long-distance.

We’ll be sure to share your kind words with Nicole and the rest of our team. We truly appreciate the opportunity to help with your transition, and we’re excited to welcome you to Iowa.

Please don’t hesitate to reach out if you need anything as you settle in—congratulations on the move!"
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Craig Mrkvicka

June 29, 2026

5  out of  5
rating by Craig Mrkvicka
"We greatly appreciate Heath and his team's unwavering support and their attention to our insurance needs! Thank you friends!"
We responded:
"Thank you so much for the 5-star review and for your kind words! We truly appreciate you recognizing Heath and the team’s unwavering support and attention to your insurance needs. It means a lot to us to be able to help, and we’re grateful for your trust and friendship. If you ever need anything—questions, updates, or a quick check-in—we’re always here for you. Thanks again Craig!"
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Sue

June 26, 2026

5  out of  5
rating by Sue
"He was so helpful. And saved me money. I’m very happy."
We responded:
"Thanks so much for the 5-star review! We’re really glad we could help and save you money. We appreciate your business and look forward to helping you again anytime."
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Tim Cunningham

June 24, 2026

5  out of  5
rating by Tim Cunningham
"I contacted Nicole Egloff who is an insurance rep at Health Kilpatrick State Farm Insurance agency about a claim from my sump pump being overwhelmed by over 4" of rain in one day after getting over 9" the week before. This resulted in carpet and other items being ruined in our basement and mold growing on the drywall etc. Nicole jumped into action and is working with Serve Pro as we get recovery started. I greatly appreciate all that Nicole and State Farm is doing to help us through this. They are great to work with and I highly recommend them if you are searching for a quality insurance company."
We responded:
"Thank you so much for the 5-star review and for sharing these kind words. We’re really sorry you had to deal with the water and damage in your basement, but we’re glad Nicole was able to step in quickly and help get the recovery process moving with Servpro. We truly appreciate your trust in our team at Health Kilpatrick State Farm, and we’re here for you every step of the way as things get back to normal. Thanks again for the recommendation!"
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Shaun Goodall

June 8, 2026

5  out of  5
rating by Shaun Goodall
"Quick and easy adding an additional vehicle to my insurance plan. On the phone with Nicole less than 10 minutes."
We responded:
"Thank you so much for the 5-star review Shaun! We’re really happy to hear adding your new vehicle was quick and easy. Nicole will appreciate the nice comments. If you need anything else with your auto or home policy, just give us a call—we’re always here to help!"
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Courtney Jackson

June 5, 2026

5  out of  5
rating by Courtney Jackson
"Heath and his team are so wonderful to work with. We've been customers for over 5 years and can confidently say they go above and beyond for their clients. Everyone in the office is kind, friendly and knowledgeable, they are always willing to help answer questions and offer their help and guidance, making everything easy and stress-free. A special thank you to Lori, who has been especially kind and helpful through a recent claims process. We would recommend Heath and his team to anyone! They truly care about their customers."
We responded:
"Thank you so much for the wonderful 5-star review and for trusting our agency for over five years. We truly appreciate your loyalty and the kind words about our team.

I’ll be sure to share your special shoutout with Lori—she’ll be grateful to know her help during your recent claims process made a difference.

Thank you again for the recommendation and wonderful comments Courtney. It's a pleasure to take care of your family's insurance needs and we’re grateful to have you as part of our agency family."
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Jon Mahan

June 2, 2026

5  out of  5
rating by Jon Mahan
"Quick and very professional. Thank you Nicole"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Heath Kilpatrick’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Cedar Rapids ."
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Caseno Young

May 27, 2026

5  out of  5
rating by Caseno Young
"Very helpful and knowledgeable and helpful. And was very available. Saved alot of money."
We responded:
"Thanks so much for the 5-star review! We really appreciate it. We’re glad you found our team helpful, knowledgeable, and easy to reach—and even happier we could help you save a lot of money. If you ever need anything else, we’re always here to help."
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Matthew Canfield

May 27, 2026

5  out of  5
rating by Matthew Canfield
"Heath has been a real help over the time we have been doing business with them. He explained the reason for umbrella coverage, and tailored a lower cost life insurance that matched what my employer offered. We have been very happy with them over the years!"
We responded:
"Thank you for the wonderful review! We’re proud to help you make confident decisions—whether that’s understanding umbrella coverage or assisting with your life insurance needs. Thanks again for being with us over the years! We appreciate your business."
Profile photo of Kat Burgess

Kat Burgess

May 26, 2026

5  out of  5
rating by Kat Burgess
"Reached out to get a homeowners insurance quote and Lori responded quickly and she explained every line item and answered all my questions. Super personable and great customer service. I have car insurance and they have been terrific. And their premiums are lower than any other that have quoted me, while still maintaining excellent service. 100% recommend!!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Lori was able to provide clear explanations and excellent service, and that you've been happy with both your homeowners and car insurance with us. Providing great service at competitive premiums is our goal, and your recommendation means the world to us. Please don't hesitate to reach out if you need anything else—we’re always here to help!"
Profile photo of Victor Dlouhy

Victor Dlouhy

May 14, 2026

5  out of  5
rating by Victor Dlouhy
"Helped with insurance issues quickly and accurately."
We responded:
"Thank you for the 5-star review! We’re glad we could help resolve your insurance issues quickly and accurately. We appreciate your trust in our agency—please don’t hesitate to reach out if you need anything else."
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James McLaughlin

May 13, 2026

5  out of  5
rating by James McLaughlin
"Just reinstated full coverage on my C7 Corvette.
Was done very easily.
Much appreciated great service."
We responded:
"Thanks so much for the 5-star review! We’re glad we could help you reinstate full coverage on your C7 Corvette quickly and easily. Love the car photo also! We really appreciate your business and your kind words—please reach out anytime if you need anything else."
Profile photo of Felegeselam Tesfa

Felegeselam Tesfa

May 9, 2026

5  out of  5
rating by Felegeselam Tesfa
"Lori is absolutely amazing! She is always attentive, helpful, and quick to respond to any requests. Her advice is incredibly valuable, and she always takes prompt action to make sure everything gets done smoothly. Working with her has been a great experience — she truly is the best!"
We responded:
"Thank you so much for the 5-star review and the kind feedback! We’re thrilled to hear how attentive, helpful, and responsive Lori has been, and how valuable her advice and follow-through were in making everything run smoothly. We’re proud to have her on our team and will be sure to share your comments with her. We truly appreciate your trust and look forward to serving you again"
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Angela Holets

April 30, 2026

5  out of  5
rating by Angela Holets
"Always friendly and knowledgeable. Answers all my questions quickly and accurately. Very happy here!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know we always answer your questions quickly and accurately. Should you have any further questions or require assistance, please do not hesitate to contact us here in Cedar Rapids at Heath Kilpatrick State Farm."
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Alice Adler

April 30, 2026

5  out of  5
rating by Alice Adler
"When I found out I was being seriously overcharged for car insurance, Mason Banks from State Farm was the first responder. I stuck with him because he gave me solutions to my problems and brought a sense of surety that everything was going to be okay. State Farm is a company with a decent reputation, and I feel confident that I can trust them, and not every company can give you that feeling."
We responded:
"Thank you so much for the 5-star review and for trusting our office to handle your insurance needs. Mason will be happy to hear your compliments. We’re glad Mason was able to respond quickly, walk you through your options, and help you feel confident you were getting the right coverage at a fair price. We truly appreciate your trust in our team and in State Farm, and we’re here whenever you need us."
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Hanna Mostly

April 21, 2026

5  out of  5
rating by Hanna Mostly
"Elijah was easy to work with and made the ever-so annoying experience of buying insurance tolerable. Thanks, lad!"
We responded:
"Thanks so much for the 5-star review! We’re glad Elijah made the insurance process easy (and a lot less annoying). We really appreciate you choosing our agency—welcome aboard, and please reach out anytime we can help!"
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Karen Michalec

April 21, 2026

5  out of  5
rating by Karen Michalec
"I appreciate my insurance people .they are there for me and always have an answer to my questions whether they dumb or good they explain it so I understand and I give them rough time about cost but it could be worse Karen Michalec"
We responded:
"Karen, thank you so much for the 5-star review and for trusting us with your insurance. We truly appreciate you—and there are no “dumb” questions. We’re always happy to explain everything clearly so you feel confident in your coverage. And we understand cost is important; we’ll keep working with you to find the best value. Thanks again!"
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Joseph Mariani

April 20, 2026

5  out of  5
rating by Joseph Mariani
"Super helpful, very fast and efficient and they were able to answer all of my questions almost immedaitly."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Heath Kilpatrick’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Mick Rinehart

April 20, 2026

5  out of  5
rating by Mick Rinehart
"Lori is always helpful and quick to reply. They do a terrific job!"
We responded:
"Thanks so much for the 5-star review! We really appreciate your kind words—Lori will be happy to hear this. We’re glad we could help and we’re always here if you need anything."
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Michael Vail

April 14, 2026

5  out of  5
rating by Michael Vail
"Lori has gone above and beyond to provide us with outstanding customer service. We are 50+ years State Farm customers. Heath's staff have been great. This is why internet insurance companies just don't work. Nothing better than a good local agent."
We responded:
"Thank you for the 5-star review and for being State Farm customers for over 50 years—what an honor. We’re so glad Lori was able to go above and beyond for you, and we truly appreciate your kind words about Heath’s team. We agree: having a local agency you can call and count on makes all the difference. We’re grateful for your trust and are always here when you need us.

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