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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ryan Gaines

Ryan Gaines

January 19, 2026

5  out of  5
rating by Ryan Gaines
"Lori has been great to work with. Responsive to any questions or concerns we have and always takes the time to take care of our insurance needs!"
We responded:
"Thank you so much for your kind words and 5-star review! We're thrilled to hear that Lori has been so responsive and attentive to your insurance needs. Providing excellent service is our top priority, and your feedback means a lot to us. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing us!"
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Megan McDonough

January 13, 2026

5  out of  5
rating by Megan McDonough
"Heath and Staff (especially Lori) have been so helpful in our years with them. They are so quick to help with quotes and changes, I know I never have to worry if I'm covered- because they have already taken care of it!"
We responded:
"Thank you so much for your kind words and continued trust over the years! We're thrilled to hear that Lori, and the entire team have been able to provide you with quick, reliable support. It means a lot to us to know you feel confident and well-covered—taking care of you is what we strive for every day. We truly appreciate your loyalty and look forward to serving you for many more years to come! "
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Tammy Brokaw

December 18, 2025

5  out of  5
rating by Tammy Brokaw
"Heath and Lori are amazing! Lori is always quick to respond to all my questions and policy changes. We have mulitple cars and homeowner insurance with them. They recently walked us through our first claim where our car was totaled. My mom has been with them for many years and referred us then we referred our son and his wife. They're the best!!"
We responded:
"Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with Heath and Lori. We are glad that we could support you through your first claim process. Your family's trust and referrals mean the world to us. We look forward to continuing to provide excellent service for all your insurance needs. Thank you for being a valued part of our State Farm family!"
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Kerry Rivera

December 2, 2025

5  out of  5
rating by Kerry Rivera
"Heath has been my insurance agent for many years. He has always been pleasant to work with. He and his team are always available to answer my questions and respond promptly to my requests."
We responded:
"Thank you so much for your kind words and continued trust over the years! We're delighted to hear that Heath and our team have been able to provide you with prompt and pleasant service. Your satisfaction means a lot to us, and we're always here to assist you whenever you need. Looking forward to serving you for many more years to come!"
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Gary Nelson

November 18, 2025

5  out of  5
rating by Gary Nelson
"I have been working with Heath and Lori since 2006. They have been very helpful and responsive in providing me with the necessary coverages at very reasonable prices. thank you"
We responded:
"Thank you so much for your kind words and for being a valued client for the last 20 years! It’s been our pleasure to work with you and we truly appreciate your trust in us to provide the coverage you need."
Profile photo of Jean Thomas

Jean Thomas

November 13, 2025

5  out of  5
rating by Jean Thomas
"We've worked with Heath, Lori and the team for many years and they are always responsive and helpful!"
We responded:
"Thank you so much for your kind words and continued support Jean! It's truly a pleasure working with you and your family, and we look forward to many more years of partnership!"
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Pete oates

November 8, 2025

5  out of  5
rating by Pete oates
"Lori is always so helpful whenever I need anything! Heath's team has been providing great service for years!"
We responded:
"Thank you for the great comments Pete. Our team really appreciates the recognition and compliments about our service. It's a pleasure to take care of your families insurance needs."
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Nick Gardner

November 1, 2025

1  out of  5
rating by Nick Gardner
"These people actually suck at their jobs I’ve called over 8 times and am still not receiving the documents I need"
We responded:
"We're sorry to hear this feedback as it is not the experience that we strive to provide to our customers. After reviewing our records, we could not find any information matching your name or details and no one in the office recalls assisting you. Was this intended for a different agency? If you feel this feedback pertains to our office, please contact us directly at 319-743-3131 and we will assist you promptly "
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Doug Stanley

October 24, 2025

5  out of  5
rating by Doug Stanley
"Nicole was very responsive, helpful and friendly in working with her on auto insurance"
We responded:
"Thank you so much for your kind words and continued trust in us! We're thrilled to hear that Nicole was responsive, helpful, and friendly throughout your experience. It's always a pleasure to assist our long-term customers like you. If you ever need anything else, please don't hesitate to reach out!"
Profile photo of Cherie Edilson

Cherie Edilson

October 10, 2025

5  out of  5
rating by Cherie Edilson
"We have worked with Heath and his team for over 10 years for both personal and business insurance needs. We're very happy with the experience overall and the team's responsiveness. We feel very supported and taken care of."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Profile photo of Scott Jones

Scott Jones

October 3, 2025

5  out of  5
rating by Scott Jones
"I highly recommend the Heath Kilpatrick State Farm Insurance Agency. I have a combined home and auto policy with the Kilpatrick agency in Cedar Rapids. Whenever I've required information or changes to our accounts the team at Kilpatrick is very responsive, informed and most of all friendly and willing to go "that extra mile" to provide the type of service necessary in a good customer relationship!"
We responded:
"Thank you so much for your kind words and thoughtful recommendation! We're thrilled to hear that our team has been responsive, informed, and friendly throughout your experience. Providing excellent service and going the extra mile for our customers is our top priority. We truly appreciate your trust in us for your home and auto policies and look forward to continuing to serve you in the future!"
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Karen Sands

September 26, 2025

5  out of  5
rating by Karen Sands
"They always get rrright back to me when I email them questions. They don't try to sell me anything I don't need."
We responded:
"Thank you for your 5* review. My State Farm team and I are happy to be your good neighbor!"
Profile photo of Marlene Hill

Marlene Hill

September 25, 2025

5  out of  5
rating by Marlene Hill
"Excellent!!! We/I have always had all our insurance with State Farm. The Heath Kirkpatrick Agency is truly excellent - as a client I would rate them as a 10+"
We responded:
"Thank you for taking the time to provide the great review for our State Farm agency. We're glad to know you are pleased with our service and rate us so highly. We appreciate the wonderful comments and your continued trust in our office."
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Linda Petersen

September 15, 2025

5  out of  5
rating by Linda Petersen
"I contacted my State Farm Insurace Office to inform them of a cracked windshield on my car. They set up all the arrangements to get it replaced through Safelite. It was such a stress free process for me. I appreciate State Farm and Safelite very much."
We responded:
"Thank you for providing the review for our State Farm office. We're thrilled to know you had a positive experience with us and your satisfaction is our top priority. "
Profile photo of Steve Nylin

Steve Nylin

September 10, 2025

5  out of  5
rating by Steve Nylin
"Heath and his team have always taken good care of our insurance needs."
We responded:
"Thank you so much for your kind words and continued trust in us! We’re thrilled to hear that Heath and the team have consistently taken good care of your insurance needs. It’s a pleasure to serve you, and we look forward to supporting you for many years to come!"
Profile photo of Tamera Packingham

Tamera Packingham

August 18, 2025

5  out of  5
rating by Tamera Packingham
"Always willing to help with any questions or concerns. Prompt and easy to deal with."
We responded:
"Thank you so much for your kind words and the 5-star review! We are delighted to hear that you find our team always willing to help with any questions or concerns and that you appreciate our prompt and easy service. Your satisfaction is our top priority, and we are grateful for your trust in us. If you ever need anything, please don't hesitate to reach out. Thank you for being a valued policyholder!"
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Maverick Guyer

August 14, 2025

5  out of  5
rating by Maverick Guyer
"Great to work with. Lori is always very helpful whenever I need any help from them."
We responded:
"Thank you so much for your kind words and the 5-star review! We're thrilled to hear that Lori has been so helpful and that you’ve had a great experience working with us. We truly appreciate your support and look forward to assisting you again whenever you need us!""
Profile photo of Wanda Braaksma

Wanda Braaksma

August 11, 2025

5  out of  5
rating by Wanda Braaksma
"Great company. Have helped me a lot and are very friendly! Would definitely recommend this agency to others."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Profile photo of Janice Moore

Janice Moore

August 7, 2025

5  out of  5
rating by Janice Moore
"Heath and his team have handled our insurance needs for many years. The service and assistance they provide have been much appreciated throughout the years."
We responded:
"Thanks so much for the awesome review! We really appreciate your trust and support over the years! It's been a pleasure helping you and your family with your insurance needs and we're always here if you need anything."
Profile photo of Jean Pinney

Jean Pinney

August 4, 2025

5  out of  5
rating by Jean Pinney
"Thank you for your speedy response every time I need it. Thanks Alexandra Apartments!"
We responded:
"Thank you for leaving us the great review and feedback. We are always happy to assist whenever you need anything. "
Profile photo of Ryan Brown

Ryan Brown

July 28, 2025

5  out of  5
rating by Ryan Brown
"Great team, wonderful people!"
We responded:
"Thank you for the wonderful review and compliments about our team. It's a pleasure to serve you and we appreciate you taking the time to leave our office the review."
Profile photo of Cody Drinkwine

Cody Drinkwine

July 23, 2025

5  out of  5
rating by Cody Drinkwine
"Always helpful and quick to solve any issues that arise! Can’t thank them enough"
We responded:
"Thank you so much for your kind words and positive feedback Cody! We’re thrilled to hear that you found our team helpful and quick in resolving any issues. Your satisfaction means a lot to us, and we’re always here to support you whenever you need us. We truly appreciate your trust and look forward to continuing to serve you!"
Profile photo of Kelly Jeffrey

Kelly Jeffrey

July 16, 2025

5  out of  5
rating by Kelly Jeffrey
"Very friendly staff and super helpful! Lori was GREAT!"
We responded:
"Thank you so much for your 5-star rating and kind words! We are thrilled to hear that you found our staff friendly and helpful. Lori will be especially pleased to know that her efforts made a positive impact on your experience. We look forward to continuing to provide you with excellent service."
Profile photo of Amanda Elkin

Amanda Elkin

July 9, 2025

5  out of  5
rating by Amanda Elkin
"I've been working with Heath and his team for about 12 years. We've not only had incredible service after a hail storm and when we hit a deer in our van, but anytime I have questions or inquiries they are prompt to provide me clear details. When I hear friends complain about their insurance companies, I always recommend state farm. Our experience with Heath and team has been easy and helpful."
We responded:
"Thank you so much for your kind words and for being a long-time customer. We are thrilled to hear that you have had incredible service experiences with us, especially during challenging times like the hail storm and the deer incident. We strive to provide prompt and clear communication, and it’s wonderful to know that our efforts have made your experience easy and helpful. We really appreciate your recommendations to friends. Thank you for choosing State Farm and for your continued trust in our agency. "
Profile photo of Kat Burgess

Kat Burgess

July 2, 2025

5  out of  5
rating by Kat Burgess
"Reached out to get a homeowners insurance quote and Lori responded quickly and she explained every line item and answered all my questions. Super personable and great customer service. I have car insurance and they have been terrific. And their premiums are lower than any other that have quoted me, while still maintaining excellent service. 100% recommend!!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Lori was able to provide clear explanations and excellent service, and that you've been happy with both your homeowners and car insurance with us. Providing great service at competitive premiums is our goal, and your recommendation means the world to us. Please don't hesitate to reach out if you need anything else—we’re always here to help!"