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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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lisa Wagamon

October 15, 2026

5 out of 5 rating by lisa Wagamon
"I have worked with this team over 20 years and they have always taken kid of me , and now my children... I would refer anyone to give them a call"
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DIMAR BARKER

October 15, 2026

5 out of 5 rating by DIMAR BARKER
"We have carried State Farm Autp as long as I can remember and do no not recall having any kind of problem ... Nicole Egloff"
We responded:
"Thank you so much for your 5-star review and for your many years of loyalty to State Farm! We truly appreciate the trust you've placed in our agency. It's great to hear that your experience has been a positive one! Nicole and our entire team are always here to help with your insurance needs. Thank you again for your continued support and for allowing us to serve you!"
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rebecca feiereisen

October 7, 2026

5 out of 5 rating by rebecca feiereisen
"Everyone here is friendly, helpful, and prompt!"
We responded:
"Thank you so much for the 5-star review Rebecca! We’re delighted to hear that our team made your experience friendly, helpful, and prompt. We truly appreciate your support and the opportunity to help with your insurance needs."
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Kimberly Cruise

October 5, 2026

5 out of 5 rating by Kimberly Cruise
"Great customer service. I really appreciate having a local agent. I've especially enjoyed working with Lori who has been so friendly and helpful over the years."
We responded:
"Thank you so much for the 5-star review and your kind words! We truly appreciate your business and are glad to hear how much you value having a local agent. Lori does a wonderful job taking care of our customers, and we’re fortunate to have her on our team. Thank you for trusting us with your insurance needs over the years—we look forward to continuing to be here for you!"
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Jeff Teegarden

September 24, 2026

5 out of 5 rating by Jeff Teegarden
"Heath was quick to respond to my request and was able to help me with my home policy."
We responded:
"Thank you for the 5-star review! We truly appreciate your business and the opportunity to assist you!"
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Harold Dutch

September 2, 2026

5 out of 5 rating by Harold Dutch
"They are always ready to answer questions"
We responded:
"Harold - Thank you for the 5-star review! We’re glad to hear our team is always ready to answer your questions. We appreciate you taking the time to share your experience with our State Farm team."
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Jon Herman

September 2, 2026

5 out of 5 rating by Jon Herman
"Knowledgeable staff and very helpful."
We responded:
"Thanks so much Jon! We appreciate your 5-star review and feedback. We're grateful to have you as a customer and look forward to serving you again. "
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Taylor Caton

August 31, 2026

5 out of 5 rating by Taylor Caton
"Heath is really responsive and works hard to find the best deals for insurance."
We responded:
"Thank you so much for the 5-star review and kind words! I really appreciate your trust in our agency. It’s always my goal to be responsive, helpful, and make sure we’re finding the best insurance options and value for your needs. We truly appreciate your business and look forward to continuing to serve you!"
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Linda Wiley

August 27, 2026

5 out of 5 rating by Linda Wiley
"Lori is my Go-to person in the office. She always does a great job !"
We responded:
"Linda - Thank you so much for the 5-star review and nice comments about Lori! She takes great pride in helping our customers and providing excellent service. We truly appreciate your trust in Lori and our team!"
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Jim Turbett

August 25, 2026

5 out of 5 rating by Jim Turbett
"Lori and the team are always top notch !!!"
We responded:
"Thank you so much for the 5-star review Jim! We’re glad to hear that Lori and our team continue to provide top-notch service. We truly appreciate your kind words and your trust in our office!"
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Gordie Felger

August 24, 2026

5 out of 5 rating by Gordie Felger
"I don't visit the office or contact Heath Kilpatick often (bless my good fortune that I rarely need his help). But Heath gave me some good news today! I got a fishy-looking email that appeared to be from State Farm. He confirmed that the email is legit and that I can expect to get some money back on my auto insurance! Thanks, Heath!"
We responded:
"Thank you so much for the kind review Gordie! I’m glad you reached out so we could confirm the email was legitimate—and even better that it came with some good news! We truly appreciate your many years with State Farm and the trust you place in our office. We’re always here when you need us, even if we don’t hear from you very often!"
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Julia Miller-Baker

August 20, 2026

5 out of 5 rating by Julia Miller-Baker
"Nicole know her stuff called today to add a car she is so nice and helpful, thanks Nicole for your help. Julia"
We responded:
"Julia, thank you so much for the five-star review and your kind words about Nicole! We’re so glad she was able to make adding your car easy and provide such friendly, helpful service. We truly appreciate you choosing our agency and look forward to helping you again!"
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Keith Miller

August 17, 2026

5 out of 5 rating by Keith Miller
"Lori has taken care of us for years. She is always very friendly and helpful. I have been a State Farm customer for 60 years, and have been very pleased with the service I have received."
We responded:
"Keith, thank you so much for your kind words and for your incredible 60 years of loyalty to State Farm! We truly appreciate the trust you’ve placed in us over the years. Lori will be so happy to hear your feedback—she takes great pride in providing friendly, helpful service. It’s a pleasure taking care of you and your family and we look forward to being here for you for many years to come!"
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Lov-Ing Real Estate

August 12, 2026

5 out of 5 rating by Lov-Ing Real Estate
"Lori does the best job working with us for our business Space Walk!"
We responded:
"Thank you for the great review! We’re thrilled that Lori has been able to provide such excellent support for you and your business. Your kind words mean a lot to our team. Thanks again for choosing State Farm!"
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Kevin Kappmeyer

August 7, 2026

5 out of 5 rating by Kevin Kappmeyer
"I have dealt with this office on several occasions including transferring my insurance coverage to Texas and then back to Iowa. Each and every time they have been knowledgeable, helpful and answer every question, no matter how idiotic, I have ever asked! I would and do recommend them when they're thinking about switching their coverage....."
We responded:
"Thank you so much for the wonderful review and for trusting our office through your moves and insurance changes! We’re always happy to answer questions—and we truly believe there’s no such thing as an “idiotic” question when it comes to your coverage. 😊 It means a lot to our entire team that you’ve not only continued to trust us, but have also recommended our office to others. We sincerely appreciate your support and look forward to being here whenever you need us!"
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Mark Webster

August 5, 2026

5 out of 5 rating by Mark Webster
"I very much appreciate the effort Lorie and her team put into making sure my insurance needs are met to a high standard. I work with State Farm for their quality work as well as their top shelf customer service, accessibility, Et al'."
We responded:
"Mark, thank you for taking the time to provide such a wonderful review for our agency. It's been a pleasure to help you with your retirement goals and plans. Thank you for your continued business and trust in our office."
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Brent Quist

July 24, 2026

5 out of 5 rating by Brent Quist
"very quick response - easy to provide information"
We responded:
"Thank you so much for the 5 stars, Brent! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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K. W.

July 24, 2026

5 out of 5 rating by K. W.
"They always answer the phone ~ as in, a REAL person! Woo hoo. Also, always very knowledgeable and helpful."
We responded:
"Thank you so much for the 5-star review! You will always get a real person when you call our agency and we are happy to hear that our team has been helpful and knowledgeable.
We truly appreciate your trust in the Heath Kilpatrick State Farm Agency and we're always here to help when you need anything."
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Mike Horstman

July 23, 2026

5 out of 5 rating by Mike Horstman
"We had a loss on Monday evening, took pictures and delivered them to my agents office Wednesday morning. Someone called about a few of the details, by the end of the conversation she said there will be a check in the mail today. That's what I call service."
We responded:
"Thank you so much for the 5* review and sharing your experience. We're sorry you experienced the damage but glad we were able to help with the claims process and get things moving quickly for you. We truly appreciate your trust in us and we're here anytime you need assistance. "
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Tiffany Farmer

July 7, 2026

5 out of 5 rating by Tiffany Farmer
"Such wonderful people to work with. They are always trying to find ways to save me money. Thank you for such amazing customer service!!"
We responded:
"Thank you so much for the 5-star review and kind words! We truly appreciate the opportunity to work with you, and we’re glad to hear our team has been able to help you find ways to save while providing great service. If you ever need anything—or if your needs change—please don’t hesitate to reach out. Thanks again!"
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Gary Nelson

July 6, 2026

5 out of 5 rating by Gary Nelson
"I have been working with Heath and Lori since 2006. They have been very helpful and responsive in providing me with the necessary coverages at very reasonable prices. thank you"
We responded:
"Thank you so much for your kind words and for being a valued client for the last 20 years! It’s been our pleasure to work with you and we truly appreciate your trust in us to provide the coverage you need."
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jill okken

July 3, 2026

5 out of 5 rating by jill okken
"They make things so easy! Within minutes I have insured a new car we bought and have added our daughter to our coverage as well. It was refreshing how easy and efficient it was. Thank you!!"
We responded:
"Thank you so much for the 5-star review! We’re thrilled to hear how quick and easy the process was to insure your new car and add your daughter to your coverage. Making things simple and efficient for you is exactly what we aim for. We truly appreciate your trust—thank you again, and please reach out anytime we can help!"
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Matthew Prentice

July 3, 2026

5 out of 5 rating by Matthew Prentice
"I was reminded to leave a review that dosent mean that the 5 stars I left weren't deserved. Infact I would leave 6 or 7 had it been possible and if I had remembered to in the first place good service good communication and good business practices have been my experience from the boss to his associates even in the face of my poorly writen emails and panicked phone calls I received the help l needed"
We responded:
"Hello Matthew, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. We look forward to seeing you again soon."
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Trevor Hoffman

July 2, 2026

5 out of 5 rating by Trevor Hoffman
"I've had a great experience working with Lori at State Farm. She is always very responsive, knowledgeable, and willing to take the time to answer questions and explain coverage options clearly. Whenever I've needed assistance, Lori has been quick to respond and has made the entire insurance process easy and stress-free. Her professionalism and customer service are outstanding. I highly recommend Lori to anyone looking for an insurance agent who truly cares about her clients and provides excellent support.
Thanks, Lori, for all your help!"
We responded:
"Thank you so much for the 5-star review and for taking the time to share such thoughtful feedback. I’m really glad to hear you’ve had a great experience and that Lori has been able to make the insurance process easy and stress-free. I truly appreciate your recommendation and we're grateful for the opportunity to work with you—please don’t hesitate to reach out anytime you need anything!"
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jeri colucy

June 30, 2026

5 out of 5 rating by jeri colucy
"Nicole Egloff made arranging our homeowners insurance for our new Iowa home an incredibly smooth experience. Since we were handling everything long-distance, responsiveness and communication were especially important—and Nicole exceeded every expectation.

She was consistently professional, knowledgeable, and remarkably timely in answering our questions and making sure everything was completed when we needed it. Moving to another state can be stressful, but Nicole made the insurance process feel effortless.

The entire agency has been top-notch, and the outstanding customer service we received has made us even more excited about our move to Iowa. If this is the level of care they provide, we know we're in great hands. Thank you, Nicole, for making this part of our transition so easy!"
We responded:
"Thank you so much for the 5-star review and for sharing such thoughtful feedback. We’re thrilled to hear Nicole made arranging your homeowners insurance for your new Iowa home so smooth—especially while coordinating everything long-distance.

We’ll be sure to share your kind words with Nicole and the rest of our team. We truly appreciate the opportunity to help with your transition, and we’re excited to welcome you to Iowa.

Please don’t hesitate to reach out if you need anything as you settle in—congratulations on the move!"