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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Linda Wiley

Linda Wiley

August 27, 2026

5  out of  5
rating by Linda Wiley
"Lori is my Go-to person in the office. She always does a great job !"
We responded:
"Linda - Thank you so much for the 5-star review and nice comments about Lori! She takes great pride in helping our customers and providing excellent service. We truly appreciate your trust in Lori and our team!"
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Jim Turbett

August 25, 2026

5  out of  5
rating by Jim Turbett
"Lori and the team are always top notch !!!"
We responded:
"Thank you so much for the 5-star review Jim! We’re glad to hear that Lori and our team continue to provide top-notch service. We truly appreciate your kind words and your trust in our office!"
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Gordie Felger

August 24, 2026

5  out of  5
rating by Gordie Felger
"I don't visit the office or contact Heath Kilpatick often (bless my good fortune that I rarely need his help). But Heath gave me some good news today! I got a fishy-looking email that appeared to be from State Farm. He confirmed that the email is legit and that I can expect to get some money back on my auto insurance! Thanks, Heath!"
We responded:
"Thank you so much for the kind review Gordie! I’m glad you reached out so we could confirm the email was legitimate—and even better that it came with some good news! We truly appreciate your many years with State Farm and the trust you place in our office. We’re always here when you need us, even if we don’t hear from you very often!"
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Julia Miller-Baker

August 20, 2026

5  out of  5
rating by Julia Miller-Baker
"Nicole know her stuff called today to add a car she is so nice and helpful, thanks Nicole for your help. Julia"
We responded:
"Julia, thank you so much for the five-star review and your kind words about Nicole! We’re so glad she was able to make adding your car easy and provide such friendly, helpful service. We truly appreciate you choosing our agency and look forward to helping you again!"
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Keith Miller

August 17, 2026

5  out of  5
rating by Keith Miller
"Lori has taken care of us for years. She is always very friendly and helpful. I have been a State Farm customer for 60 years, and have been very pleased with the service I have received."
We responded:
"Keith, thank you so much for your kind words and for your incredible 60 years of loyalty to State Farm! We truly appreciate the trust you’ve placed in us over the years. Lori will be so happy to hear your feedback—she takes great pride in providing friendly, helpful service. It’s a pleasure taking care of you and your family and we look forward to being here for you for many years to come!"
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Lov-Ing Real Estate

August 12, 2026

5  out of  5
rating by Lov-Ing Real Estate
"Lori does the best job working with us for our business Space Walk!"
We responded:
"Thank you for the great review! We’re thrilled that Lori has been able to provide such excellent support for you and your business. Your kind words mean a lot to our team. Thanks again for choosing State Farm!"
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Kevin Kappmeyer

August 7, 2026

5  out of  5
rating by Kevin Kappmeyer
"I have dealt with this office on several occasions including transferring my insurance coverage to Texas and then back to Iowa. Each and every time they have been knowledgeable, helpful and answer every question, no matter how idiotic, I have ever asked! I would and do recommend them when they're thinking about switching their coverage....."
We responded:
"Thank you so much for the wonderful review and for trusting our office through your moves and insurance changes! We’re always happy to answer questions—and we truly believe there’s no such thing as an “idiotic” question when it comes to your coverage. 😊 It means a lot to our entire team that you’ve not only continued to trust us, but have also recommended our office to others. We sincerely appreciate your support and look forward to being here whenever you need us!"
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Mark Webster

August 5, 2026

5  out of  5
rating by Mark Webster
"I very much appreciate the effort Lorie and her team put into making sure my insurance needs are met to a high standard. I work with State Farm for their quality work as well as their top shelf customer service, accessibility, Et al'."
We responded:
"Mark, thank you for taking the time to provide such a wonderful review for our agency. It's been a pleasure to help you with your retirement goals and plans. Thank you for your continued business and trust in our office."
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Brent Quist

July 24, 2026

5  out of  5
rating by Brent Quist
"very quick response - easy to provide information"
We responded:
"Thank you so much for the 5 stars, Brent! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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K. W.

July 24, 2026

5  out of  5
rating by K. W.
"They always answer the phone ~ as in, a REAL person! Woo hoo. Also, always very knowledgeable and helpful."
We responded:
"Thank you so much for the 5-star review! You will always get a real person when you call our agency and we are happy to hear that our team has been helpful and knowledgeable.
We truly appreciate your trust in the Heath Kilpatrick State Farm Agency and we're always here to help when you need anything."
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Mike Horstman

July 23, 2026

5  out of  5
rating by Mike Horstman
"We had a loss on Monday evening, took pictures and delivered them to my agents office Wednesday morning. Someone called about a few of the details, by the end of the conversation she said there will be a check in the mail today. That's what I call service."
We responded:
"Thank you so much for the 5* review and sharing your experience. We're sorry you experienced the damage but glad we were able to help with the claims process and get things moving quickly for you. We truly appreciate your trust in us and we're here anytime you need assistance. "
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Tiffany Farmer

July 7, 2026

5  out of  5
rating by Tiffany Farmer
"Such wonderful people to work with. They are always trying to find ways to save me money. Thank you for such amazing customer service!!"
We responded:
"Thank you so much for the 5-star review and kind words! We truly appreciate the opportunity to work with you, and we’re glad to hear our team has been able to help you find ways to save while providing great service. If you ever need anything—or if your needs change—please don’t hesitate to reach out. Thanks again!"
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Gary Nelson

July 6, 2026

5  out of  5
rating by Gary Nelson
"I have been working with Heath and Lori since 2006. They have been very helpful and responsive in providing me with the necessary coverages at very reasonable prices. thank you"
We responded:
"Thank you so much for your kind words and for being a valued client for the last 20 years! It’s been our pleasure to work with you and we truly appreciate your trust in us to provide the coverage you need."
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jill okken

July 3, 2026

5  out of  5
rating by jill okken
"They make things so easy! Within minutes I have insured a new car we bought and have added our daughter to our coverage as well. It was refreshing how easy and efficient it was. Thank you!!"
We responded:
"Thank you so much for the 5-star review! We’re thrilled to hear how quick and easy the process was to insure your new car and add your daughter to your coverage. Making things simple and efficient for you is exactly what we aim for. We truly appreciate your trust—thank you again, and please reach out anytime we can help!"
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Matthew Prentice

July 3, 2026

5  out of  5
rating by Matthew Prentice
"I was reminded to leave a review that dosent mean that the 5 stars I left weren't deserved. Infact I would leave 6 or 7 had it been possible and if I had remembered to in the first place good service good communication and good business practices have been my experience from the boss to his associates even in the face of my poorly writen emails and panicked phone calls I received the help l needed"
We responded:
"Hello Matthew, Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We hope to continue exceeding your expectations with great service. We look forward to seeing you again soon."
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Trevor Hoffman

July 2, 2026

5  out of  5
rating by Trevor Hoffman
"I've had a great experience working with Lori at State Farm. She is always very responsive, knowledgeable, and willing to take the time to answer questions and explain coverage options clearly. Whenever I've needed assistance, Lori has been quick to respond and has made the entire insurance process easy and stress-free. Her professionalism and customer service are outstanding. I highly recommend Lori to anyone looking for an insurance agent who truly cares about her clients and provides excellent support.
Thanks, Lori, for all your help!"
We responded:
"Thank you so much for the 5-star review and for taking the time to share such thoughtful feedback. I’m really glad to hear you’ve had a great experience and that Lori has been able to make the insurance process easy and stress-free. I truly appreciate your recommendation and we're grateful for the opportunity to work with you—please don’t hesitate to reach out anytime you need anything!"
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jeri colucy

June 30, 2026

5  out of  5
rating by jeri colucy
"Nicole Egloff made arranging our homeowners insurance for our new Iowa home an incredibly smooth experience. Since we were handling everything long-distance, responsiveness and communication were especially important—and Nicole exceeded every expectation.

She was consistently professional, knowledgeable, and remarkably timely in answering our questions and making sure everything was completed when we needed it. Moving to another state can be stressful, but Nicole made the insurance process feel effortless.

The entire agency has been top-notch, and the outstanding customer service we received has made us even more excited about our move to Iowa. If this is the level of care they provide, we know we're in great hands. Thank you, Nicole, for making this part of our transition so easy!"
We responded:
"Thank you so much for the 5-star review and for sharing such thoughtful feedback. We’re thrilled to hear Nicole made arranging your homeowners insurance for your new Iowa home so smooth—especially while coordinating everything long-distance.

We’ll be sure to share your kind words with Nicole and the rest of our team. We truly appreciate the opportunity to help with your transition, and we’re excited to welcome you to Iowa.

Please don’t hesitate to reach out if you need anything as you settle in—congratulations on the move!"
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Craig Mrkvicka

June 29, 2026

5  out of  5
rating by Craig Mrkvicka
"We greatly appreciate Heath and his team's unwavering support and their attention to our insurance needs! Thank you friends!"
We responded:
"Thank you so much for the 5-star review and for your kind words! We truly appreciate you recognizing Heath and the team’s unwavering support and attention to your insurance needs. It means a lot to us to be able to help, and we’re grateful for your trust and friendship. If you ever need anything—questions, updates, or a quick check-in—we’re always here for you. Thanks again Craig!"
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Sue

June 26, 2026

5  out of  5
rating by Sue
"He was so helpful. And saved me money. I’m very happy."
We responded:
"Thanks so much for the 5-star review! We’re really glad we could help and save you money. We appreciate your business and look forward to helping you again anytime."
Profile photo of Tim Cunningham

Tim Cunningham

June 24, 2026

5  out of  5
rating by Tim Cunningham
"I contacted Nicole Egloff who is an insurance rep at Health Kilpatrick State Farm Insurance agency about a claim from my sump pump being overwhelmed by over 4" of rain in one day after getting over 9" the week before. This resulted in carpet and other items being ruined in our basement and mold growing on the drywall etc. Nicole jumped into action and is working with Serve Pro as we get recovery started. I greatly appreciate all that Nicole and State Farm is doing to help us through this. They are great to work with and I highly recommend them if you are searching for a quality insurance company."
We responded:
"Thank you so much for the 5-star review and for sharing these kind words. We’re really sorry you had to deal with the water and damage in your basement, but we’re glad Nicole was able to step in quickly and help get the recovery process moving with Servpro. We truly appreciate your trust in our team at Health Kilpatrick State Farm, and we’re here for you every step of the way as things get back to normal. Thanks again for the recommendation!"
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Shaun Goodall

June 8, 2026

5  out of  5
rating by Shaun Goodall
"Quick and easy adding an additional vehicle to my insurance plan. On the phone with Nicole less than 10 minutes."
We responded:
"Thank you so much for the 5-star review Shaun! We’re really happy to hear adding your new vehicle was quick and easy. Nicole will appreciate the nice comments. If you need anything else with your auto or home policy, just give us a call—we’re always here to help!"
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Courtney Jackson

June 5, 2026

5  out of  5
rating by Courtney Jackson
"Heath and his team are so wonderful to work with. We've been customers for over 5 years and can confidently say they go above and beyond for their clients. Everyone in the office is kind, friendly and knowledgeable, they are always willing to help answer questions and offer their help and guidance, making everything easy and stress-free. A special thank you to Lori, who has been especially kind and helpful through a recent claims process. We would recommend Heath and his team to anyone! They truly care about their customers."
We responded:
"Thank you so much for the wonderful 5-star review and for trusting our agency for over five years. We truly appreciate your loyalty and the kind words about our team.

I’ll be sure to share your special shoutout with Lori—she’ll be grateful to know her help during your recent claims process made a difference.

Thank you again for the recommendation and wonderful comments Courtney. It's a pleasure to take care of your family's insurance needs and we’re grateful to have you as part of our agency family."
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Jon Mahan

June 2, 2026

5  out of  5
rating by Jon Mahan
"Quick and very professional. Thank you Nicole"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Heath Kilpatrick’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Cedar Rapids ."
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Caseno Young

May 27, 2026

5  out of  5
rating by Caseno Young
"Very helpful and knowledgeable and helpful. And was very available. Saved alot of money."
We responded:
"Thanks so much for the 5-star review! We really appreciate it. We’re glad you found our team helpful, knowledgeable, and easy to reach—and even happier we could help you save a lot of money. If you ever need anything else, we’re always here to help."
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Matthew Canfield

May 27, 2026

5  out of  5
rating by Matthew Canfield
"Heath has been a real help over the time we have been doing business with them. He explained the reason for umbrella coverage, and tailored a lower cost life insurance that matched what my employer offered. We have been very happy with them over the years!"
We responded:
"Thank you for the wonderful review! We’re proud to help you make confident decisions—whether that’s understanding umbrella coverage or assisting with your life insurance needs. Thanks again for being with us over the years! We appreciate your business."